The U.S. Department of Labor has announced a settlement with Kaiser Foundation Health Plan to resolve multiple investigations into the company’s failure to provide timely and appropriate access to mental health and substance use disorder services. The agreement resolves claims that Kaiser failed to maintain adequate provider networks for mental health and substance use disorder care, and improperly used patient responses to questionnaires to deny care, the Labor Department said. “We have made many enhancements to our mental health care delivery system and acknowledge there is still work to be done to ensure our interventions and therapies are aligned with our members’ expectations and to ensure we achieve the best patient outcomes,” Kaiser said in an emailed statement.
