HSBC has announced that customer-facing staff in Hong Kong must return to the office five days a week, effective April 1. An internal memo outlined that managing directors and senior staff with direct reports should be in the office at least four days a week, while other staff must attend at least three days weekly. The memo stated: “To our people managers, you are instrumental in driving good practice and experience . . .We ask you to role model the change with clear guidance.” HSBC, the largest bank in Hong Kong, employs over 20,000 staff and previously asked managing directors to work in the office four days a week to “set the tone from the top.”
