Amazon is facing a fresh labor challenge from a newly formed group of its delivery service partners, DEFT (DSPs for Equitable and Fair Treatment), which is demanding better pay, higher van reimbursements, and more achievable bonus criteria. The group, formed under the American Association of Franchisees and Dealers, emerged after Amazon reversed surprise repair charges earlier this year, inspiring members to push for broader concessions. With holiday demand peaking, DEFT highlights concerns over rising insurance and operational costs, flat fee schedules, and a revised performance rating system that many claim makes profitability harder to sustain.
